Thousands of AT&T customers reported service outages on Monday afternoon through DownDetector. The site logged 2,383 problem reports at 4:02 p.m. ET. Earlier, at 3:32 p.m. ET, the outage reports peaked at 5,900.
The official AT&T support account on X, @ATTHelp, has been actively responding to customer complaints. They have offered to check coverage and explore solutions for reported issues, but it remains unclear if the outages are affecting phone services, internet, or both.
Newsweek reached out to AT&T for further comments regarding the situation.
What to Know
AT&T stated on X that their tech team is diligently working to restore services. They mentioned that the resolution time might differ based on the issue’s severity and other factors.
Reports of problems have been particularly prevalent in Texas, as noted in the interactions between AT&T and users on X.
Customers interested in checking outage status can use AT&T’s online outage map. This tool offers insights into service interruptions by specific areas.
This story is still developing and will be updated as more information becomes available.
Contact Newsweek editor for this story: Anthony Murray.