The Buffalo Bills are addressing concerns about issues in their new stadium on a case-by-case basis. This announcement follows feedback from fans during the team’s annual Blue and Red practice held on Saturday night.
Though most feedback was positive, some fans noted concerns about partially obstructed sightlines. Team president Pete Guelli mentioned these complaints came from less than 1% of personal seat licensing holders.
One significant concern involved seats with obstructed views, particularly in the last row of Section 417 in the northwest corner of Highmark Stadium. Photos showed the far end zone view blocked by the press box. These seats were not intended for sale during football games. Instead, they may be used for events like concerts where the view would not be obstructed.
Other photos highlighted seats with views obstructed by railings and staircases. When selling tickets, buyers received a virtual tour of the stadium, which included visuals of potential sightlines.
The team plans to review each complaint and use the next six weeks to address any issues before the Bills’ regular-season home opener against Detroit on September 17. Before then, the Bills will host two preseason games at home, starting with a match against Carolina on Saturday.
The stadium’s design drew inspiration from the Premier League’s Tottenham Hotspur stadium, known for having few bad seats while also hosting NFL games in London. Bills owner Terry Pegula observed this feature, and the Bills aim to replicate it in Highmark Stadium, which can accommodate 60,108 spectators.